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Excerpt from "Chapter 5 - Beliefs: Equivalences"

"Being Passionate About Something" - Eliciting the Criterion

Throughout the rest of the book we will be drawing our primary examples of Array elicitation from our of modeling Kendall's ability to be passionate about something. After setting the stage by getting a description of her ability, identifying examples, and selecting one of them as our "home" example (Chapter 3), we were ready for the formal elicitation of Kendall's Array. We began by identifying the Criterion operating in her home example of being passionate about her work:

Elicit the Criterion

Going back to that time yesterday when you were doing the teleclass, as you are there, working with these people on the phone, what's important to you?
What's important to me is that they're getting what they want. That what I'm delivering is useful to them, that it's helpful to them.

Kendall's first response is "they're getting what they want." But this is immediately followed by a further clarification, that it is "useful" and "helpful." The fact that these two expressions specify some of the kinds of things that her clients could "want" suggests that they are criteria. In addition, her voice tonality and facial expressions mark out "useful" and "helpful" as being really true for her.

By having her then compare her experience of "useful" and "helpful," she then resolves the distinction between the two, explaining that "Helpful has more of an element of caring." We ultimately find out that what is really important to her in the context of her work is to be "helpful." We do not yet know if that is her Criterion when being passionate in general, however. To do that, we need to compare it with her other examples of being passionate:

Table of Contents
Read the "Preface"